Payment Policy

Thank you for shopping at Aurrca. This Payment Policy explains the payment terms that apply when you purchase products or services from our website. Please read this policy carefully before making a purchase.

Our current products are digital products, such as PDF guides, spreadsheet templates, Google Sheet links, access instructions, downloadable files, or other digital resources. Because these products are delivered digitally, no physical shipping, package delivery, or customs process applies unless a product page clearly states otherwise.

Accepted Payment Methods

We accept the following payment methods for online purchases made on our website:

• Digital Wallets: Apple Pay, Google Pay, and other wallet options that may be available at checkout
• Credit and Debit Cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club, and other supported card networks shown at checkout

Available payment methods may vary depending on your location, device, browser, payment provider, and checkout availability.

Payment Processing

Payments are processed through secure third-party payment providers, such as Stripe, Shopify Payments, or other payment processors made available through our checkout.

When you submit payment information at checkout, your payment details are processed by the applicable payment provider. We do not directly store your full credit card or debit card details on our website.

Your order is not considered complete until the payment has been successfully authorized or captured by the payment processor.

Payment Security

We take payment security seriously. Online transactions are processed through secure checkout systems that use encryption and other security measures to help protect your personal and financial information.

Although we and our service providers take reasonable steps to protect payment information, no online transaction or electronic storage system can be guaranteed to be 100% secure.

Order Confirmation

After a successful payment, you should receive an order confirmation email with details of your purchase, including the order number, product purchased, total amount paid, billing details, and the email address used at checkout.

Please keep your order confirmation for your records. You may need it if you contact us about access issues, payment questions, duplicate orders, refund requests, or support.

If you do not receive an order confirmation email, please check your spam, junk, promotions, or filtered inbox folders. If you still cannot find it, contact us at support@aurrca.com.

Digital Product Access After Payment

Digital product access may be provided after successful payment through one or more of the following methods:

• A download link on the order confirmation page
• An email sent to the email address used at checkout
• A PDF file containing product access instructions
• A link to a Google Sheet, Google Drive file, or other digital resource
• A digital delivery app or third-party file delivery system

Most digital products are delivered automatically shortly after purchase. In rare cases, access may be delayed due to payment verification, fraud checks, technical issues, email delivery delays, third-party app issues, or manual review.

If you do not receive your digital product within 24 hours of purchase, please contact us at support@aurrca.com with your order number and the email address used at checkout.

Correct Email Address

You are responsible for entering the correct email address at checkout. Digital product access, download links, Google Sheet links, PDF files, and order confirmations may be sent to the email address used during purchase.

If you entered the wrong email address, please contact us as soon as possible. We may ask for information to verify that you are the original purchaser before resending access to a different email address.

For security reasons, we may refuse to resend digital product access if we cannot reasonably verify ownership of the order.

Currency

All prices listed on our website are in United States Dollars (USD), unless another currency is clearly displayed at checkout.

If your payment method or bank account is in a different currency, your bank, card issuer, wallet provider, or payment provider may convert the charge into your local currency.

Foreign Exchange & Bank Fees

If you pay with a card, wallet, bank account, or payment method denominated in a currency other than USD, your bank, card issuer, wallet provider, or payment provider may apply currency conversion rates, foreign transaction fees, processing fees, or other charges.

We do not control these exchange rates or fees and are not responsible for any additional charges imposed by your bank, card issuer, wallet provider, or payment provider.

Taxes

Depending on your location and applicable laws, digital purchases may be subject to sales tax, VAT, GST, or similar digital product taxes.

Any taxes that are required to be collected will be calculated or displayed at checkout where applicable.

Because our current products are digital, there are no physical shipping fees, courier fees, customs duties, import taxes, or delivery charges related to package delivery.

You are responsible for any taxes, fees, or reporting obligations that may apply to your purchase under the laws of your country, state, province, or local jurisdiction, except for taxes we are required to collect and remit at checkout.

Final Price at Checkout

The price shown at checkout is the amount you pay to us for your order, excluding any separate fees that may be charged by your bank, card issuer, wallet provider, payment provider, or local authority.

For digital products, the checkout price does not include any physical shipping, package delivery, customs clearance, or import delivery process because no physical product is shipped unless clearly stated otherwise on the product page.

Price Testing, Regional Pricing & Promotions

We may conduct limited price testing, regional pricing, launch offers, discounts, bundles, or promotional pricing to improve our products, test customer demand, improve accessibility, or offer special value to certain customers or markets.

Prices, discounts, promotions, and offers may change at any time without prior notice, unless otherwise required by applicable law.

If you purchase a product before or after a discount, promotion, or price change, you are not automatically entitled to a partial refund, price adjustment, or retroactive discount unless we clearly state otherwise or applicable law requires it.

Payment Authorization, Review & Fraud Prevention

To protect our store and customers, some payments or orders may be reviewed before digital product access is delivered. This may happen if an order appears suspicious, incomplete, high-risk, unauthorized, or flagged by our payment processor or fraud prevention systems.

If we need additional information to verify an order, we may contact you using the email address provided at checkout.

We reserve the right to delay, cancel, or refund orders that we believe may be fraudulent, unauthorized, suspicious, incomplete, or in violation of our Terms of Service.

Failed, Declined, or Incomplete Payments

If your payment is declined, failed, reversed, incomplete, or not successfully processed, your order may not be completed and digital product access may not be delivered.

Payment failures may happen for reasons including insufficient funds, incorrect card details, expired cards, bank restrictions, fraud checks, payment provider issues, unsupported payment methods, or technical problems.

If you believe your payment failed by mistake, please contact your bank, card issuer, wallet provider, or payment provider first. You may also contact us if you need help confirming whether an order was completed.

Duplicate Orders or Accidental Purchases

If you believe you placed a duplicate order or made an accidental purchase, please contact us as soon as possible at support@aurrca.com.

Because digital products can be accessed, downloaded, copied, or used shortly after purchase, duplicate orders and accidental purchases are reviewed on a case-by-case basis according to our Refund Policy.

Refund Policy

Please review our Refund Policy for information about refund eligibility, digital product access issues, duplicate purchases, accidental purchases, and other refund-related cases.

Because digital products may be delivered, accessed, downloaded, copied, or used immediately after purchase, refund eligibility may be limited.

Chargebacks and Payment Disputes

If you experience a problem with your order, payment, access link, download, Google Sheet, PDF guide, or digital product, please contact us first at support@aurrca.com so we can try to resolve the issue.

Opening a chargeback or payment dispute without first contacting us may delay resolution and may result in your digital product access being suspended while the dispute is reviewed.

We reserve the right to provide order records, access logs, delivery confirmations, communication history, and other relevant information to payment processors, banks, or card networks when responding to chargebacks, disputes, fraud claims, or unauthorized payment claims.

Payment Errors

If you believe there was a payment error, incorrect charge, failed payment, duplicate charge, missing order confirmation, or other payment-related issue, please contact us at support@aurrca.com.

To help us assist you faster, please include your order number, the email address used at checkout, the date of purchase, and a short explanation of the issue.

Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will become effective immediately upon posting, unless otherwise required by applicable law.

Your continued use of our website or purchase of our products after changes are posted means you accept the updated Payment Policy.

Contact Information

If you have any questions or concerns regarding our Payment Policy, please contact us at Contact Us or email us at support@aurrca.com.