Return & Refund Policy

Overview

At Aurrca, we want every customer to clearly understand what they are purchasing before placing an order. Our current products are digital products, such as PDF guides, spreadsheet templates, Google Sheet links, access instructions, downloadable files, or other digital resources.

Because digital products can be accessed, downloaded, copied, or used shortly after purchase, refunds are reviewed carefully and are not automatically guaranteed.

We offer a 7-day refund request window for eligible digital product purchases. Refunds are handled on a case-by-case basis and may be approved when there is a strong and reasonable reason for the request.

Before purchasing, please review the product page, product details, previews, demo version, screenshots, descriptions, compatibility notes, and included resources so you understand what the product includes and what to expect.

If you need to request a refund, please review the policy below so we can assist you fairly and efficiently.

Section 1 – Digital Product Refund Eligibility

Refund requests may be considered within 7 days of purchase. To be eligible for review, your request must include a clear and reasonable explanation of the issue.

Because our products are digital, receiving access to the product does not automatically mean a refund will be refused. However, refund approval depends on the details of the situation, whether the product was accessed or used, the reason for the request, and whether we are able to resolve the issue through support.

Refunds may be considered in situations such as:

• You purchased the same product more than once by mistake.
• You entered the wrong email address and we are unable to reasonably provide access after verification.
• You did not receive access to the product and we are unable to resolve the delivery issue.
• The product file, access link, or included resource is unavailable or not working, and we are unable to fix or replace it within a reasonable time.
• The product is materially different from the description on the product page.
• A serious technical issue prevents you from using the product as intended, and we are unable to provide a reasonable solution.
• Another strong reason is provided and approved at our discretion.

Submitting a refund request does not guarantee approval. Each request is reviewed individually.

Section 2 – 7-Day Refund Request Window

Refund requests must be submitted within 7 days of the purchase date.

Requests submitted after 7 days are generally not eligible for a refund, unless required by applicable law or approved by us in exceptional circumstances.

The 7-day window is a request window, not an automatic refund guarantee. Refunds are reviewed based on the reason provided, the product type, access status, usage, and the details of the case.

Section 3 – Non-Refundable Situations

Because we provide digital products and may offer a demo version, product details, previews, screenshots, descriptions, and information about what is included, refunds are generally not approved for reasons such as:

• You changed your mind after purchase.
• You no longer want the product.
• You purchased without reading the product page, demo information, or included details.
• You expected features that were not advertised or included on the product page.
• You do not like the product style, layout, structure, or approach after accessing it.
• You no longer need the product after purchase.
• You purchased the product expecting guaranteed income, clients, profit, pricing results, or business success.
• You want a refund because of a discount, promotion, or price change that happened before or after your purchase.
• You exported a Google Sheet to Excel, CSV, Apple Numbers, or another format and the formatting, formulas, dropdowns, charts, or features changed.
• You shared, copied, downloaded, duplicated, redistributed, or used the product in a way that violates our Terms of Service or license terms.

We may still review any request you send us, but the situations above are generally not considered strong refund reasons.

Section 4 – Access Issues and Technical Support

If you are having trouble accessing your digital product, please contact us before requesting a refund. Many access issues can be fixed quickly.

Common issues may include:

• Not receiving the delivery email.
• The email going to spam, junk, promotions, or another filtered inbox tab.
• Entering the wrong email address at checkout.
• Trouble opening a PDF file.
• Trouble opening or copying a Google Sheet.
• Browser, device, internet, or account-related access issues.
• Third-party platform issues involving Google Sheets, Google Drive, Shopify, email delivery tools, or file delivery tools.

Where possible, we may help by resending the delivery email, correcting the email address after verification, providing access instructions, replacing a broken link, or helping you open the correct file.

If we are able to resolve the access issue, the order may no longer be eligible for a refund based only on the original access problem.

Section 5 – Google Sheets, PDF Files & Compatibility

Some Aurrca products may include Google Sheet templates, PDF guides, Google Drive files, downloadable files, or other digital resources.

Unless the product page clearly states otherwise, Google Sheet products are designed to be used directly in Google Sheets. You may need a Google account to make and edit your own copy.

Exporting the Google Sheet to other formats, such as Excel/XLSX, CSV, Apple Numbers, or other spreadsheet software, may change formulas, formatting, layouts, dropdowns, charts, protected ranges, links, or other features. We do not guarantee that exported versions will work exactly the same outside Google Sheets unless the product page specifically says otherwise.

Refunds are generally not approved for compatibility issues caused by using the product outside the recommended platform, unless the product page clearly promised compatibility with that platform.

Section 6 – Refund Request Process

All refund requests must be submitted through our official Refund Page or by email at support@aurrca.com.

Please include the following in your refund request:

• Your order number.
• The email address used at checkout.
• The date of purchase.
• The product name.
• A clear explanation of why you are requesting a refund.
• Screenshots, error messages, or other details if the issue is technical.
• Any steps you already tried to resolve the issue.

Incomplete refund requests may take longer to review.

Section 7 – Refund Approval and Processing

Each refund request is carefully reviewed. Aurrca reserves the right to approve or reject refund requests in line with this policy, our Terms of Service, our Digital Delivery Policy, and applicable law.

When reviewing a refund request, we may consider factors such as:

• The reason for the request.
• Whether the request was submitted within 7 days.
• Whether the product was accessed, downloaded, copied, or used.
• Whether a demo, preview, description, or product details were available before purchase.
• Whether the issue can be resolved through support.
• Whether the request appears to involve misuse, fraud, abuse, or violation of our license terms.

If your refund is approved, it will be processed to the original payment method used at checkout.

Refund processing times may vary depending on your bank, card issuer, wallet provider, payment processor, or payment method. Refunds may take up to 10 business days or longer to appear on your account after they are processed.

We are not responsible for delays caused by banks, card issuers, wallet providers, or payment processors.

Section 8 – Duplicate Orders and Accidental Purchases

If you believe you placed a duplicate order or made an accidental purchase, please contact us as soon as possible.

Duplicate orders may be eligible for a refund if we can verify that the same customer purchased the same product more than once by mistake.

Accidental purchases are reviewed case by case. Because digital products can be accessed, downloaded, copied, or used shortly after purchase, accidental purchases are not automatically refundable.

Section 9 – Unauthorized Purchases and Fraud

If you believe a purchase was made without your authorization, please contact us immediately at support@aurrca.com.

We may review order details, payment status, access activity, delivery records, communication history, fraud signals, and other relevant information when investigating unauthorized purchase claims.

We reserve the right to cancel, refund, deny, suspend, or revoke access to orders that appear fraudulent, suspicious, unauthorized, abusive, or in violation of our Terms of Service.

Section 10 – Chargebacks and Payment Disputes

If you have an issue with your order, access link, download, Google Sheet, PDF guide, or payment, please contact us first so we can try to resolve the issue.

Opening a chargeback or payment dispute without contacting us may delay resolution and may result in your digital product access being suspended while the dispute is reviewed.

We reserve the right to provide order records, delivery confirmations, access records, communication history, refund request history, and other relevant information to payment processors, banks, or card networks when responding to chargebacks, disputes, fraud claims, or unauthorized payment claims.

Section 11 – Product Updates

From time to time, we may update, improve, correct, or replace digital product files, guides, templates, formulas, instructions, examples, or access links.

Product updates are not guaranteed unless specifically stated on the product page at the time of purchase.

If an update is made available to previous customers, we may notify you by email or provide access through the original delivery method.

A future product update, new version, changed price, changed offer, or changed bonus does not automatically make a previous purchase eligible for a refund or price adjustment.

Section 12 – No Physical Returns

Our current products are digital products. No physical product is shipped unless a product page clearly states otherwise.

Because digital products are delivered online, there are no physical returns, return labels, return shipping fees, packaging requirements, customs returns, damaged package claims, or delivery carrier investigations for digital purchases.

If we offer physical products in the future, those products may be subject to separate return terms shown on the relevant product page or policy page.

Section 13 – Contact Us

If you need help with a refund request, digital product access issue, duplicate order, accidental purchase, Google Sheet, PDF guide, or payment issue, contact us at support@aurrca.com.

To help us assist you faster, please include your order number, the email address used at checkout, and a clear explanation of the issue.

We’re always happy to review your situation and help where we reasonably can.