Return & Refund Policy

Overview

At Aurrca, your satisfaction is our top priority. If you're considering a refund, it likely means something didn’t meet your expectations, and we take that seriously.

Be sure that even long after your purchase, you're still part of the Aurrca family.

If you need to request a refund, please review the policy below so we can assist you quickly and fairly.

Section 1 – Eligibility for Returns and Refunds

Currently we may ship multiple posters in a single package. If you want a specific poster shipped in its own package, please place it as a separate order (separate packaging at checkout is not yet available).

Items that are damaged or defective are handled under Section 5 – Damaged or Defective Items.

• When promotions apply (e.g., discounts on two products, or if your order contains a mystery poster), eligibility for a return and refund requires that all items in the order are returned together in their original condition and the mounting system has not been used, (e.g., original packaging, plastic wrapping/sleeves, magnets, stickers, guides, wipes).
• Using or tearing the packaging or plastic wrapping, applying the mounting system, or missing any contents makes the order ineligible for a full refund. Such cases are reviewed case-by-case and may or may not qualify only for a partial refund at our discretion.
• Special requests & one of a kind posters are non-refundable.

Section 2 – Timeframe & Refund Amount

Orders under $100: Return within 30 calendar days for a full refund of the order value minus original shipping fees, if eligible under Section 1.

Orders over $100: Return within 100 calendar days for a full refund, if eligible under Section 1.

Section 3 - Return Process

All refund requests must be submitted through our official Refund Page or via email at refunds@aurrca.com.

Include the following in your refund request:

• Order number.
• Brief explanation.
• Shipping address.

• Photo of the product.

Section 4 - Refund Approval and Processing

Each return request is carefully reviewed. Aurrca reserves the right to make the final decision in line with this policy and our Terms of Service.

Once we receive your item:

• We’ll notify you of approval or rejection.
• If approved, refund is processed to your original payment method.
• Processing may take up to 10 business days to complete.
• Shipping costs may be deducted depending on your case. (see Section 2)

Section 5 - Damaged or Defective Items

If your item arrives damaged or defective:

• Email clear photo evidence within 72 hours of delivery to refunds@aurrca.com
• Choose between a full refund or free replacement

Requests made after 72 hours fall under our general return policy with shipping fees applied (see Section 2).

Section 6 - Missing and Late Orders

If your item hasn’t arrived within the estimated delivery window:

• Contact us at support@aurrca.com
• We’ll investigate with the shipping company
• If undelivered, you may request a full refund or replacement

For incorrect shipping addresses. (see Section 7 below.)

Section 7 - Changing Address and Order Cancellation

We offer a 6-hour window after placing your order during which you can change the shipping address or cancel the order.
(If you need to make changes, please reach out to us as soon as possible at support@aurrca.com).
After this 6-hour window, your order will be in processing, and we won’t be able to make changes or cancel it.
If you no longer want the item after it has shipped, you're welcome to request a refund in line with our return policy once the package is delivered.
(We cannot be held responsible for missing orders due to incorrect shipping addresses, please make sure before making a purchase.)

Orders with incorrect shipping addresses that have already shipped are ineligible for cancellation; you may request a return after delivery pursuant to this policy.

Section 8 - Display & Mockup Variations

Still Need Help?

Email us at support@aurrca.com, we're always happy to assist!